Tenants

Whether you have rented previously or are renting for the first time, our Lettings Department can help you to find your perfect rental property quickly and easily. We always have a wide and varied range of properties to rent and our friendly experienced staff are always on hand to help you every single step of the way.

Finding a rental property couldn’t be easier – contact us in the way that suits you!

Search online

Our interactive website is updated as soon as any property is listed so you can be confident that your search will display all of the properties that are available. Use the contact us page and we will endeavour to help you find the ideal property.

Visit one of our branches

Call in and see us at 2 New Street, Cwmbran or 35 Backhall Street, Caerleon to talk to one of our friendly members of staff. You can pick up a current property list and have a chat with one of our trained advisors and have a cup of coffee and browse our properties on line.

Call us

Every time you call us on 01633 870777, we’ll take the time to listen to what you are looking for and advise you on the rental properties that we have available, prior to arranging an appointment for you to view. We are aware that due to work commitments it is not always easy to view properties during normal office hours – therefore we are always available for viewing appointments in the early evenings and weekends.

Useful Information and Links

Click here for useful information and links when moving home.

Letting fees information

Hathways Estate Agents can produce a bespoke written quotation of any tenant fees payable depending on individual circumstances and the particular property. Please simply ask.

Tenants:

When you decide to rent a property from us you will pay £240 (INCLUDING VAT) to secure the property, this is a non-refundable fee, and this covers the cost of the referencing, administration of the application and credit checks we carry out. Please note if your application is rejected/doesn’t proceed due to undisclosed adverse information/bad credit, undisclosed addresses, unsatisfactory references or false declaration of income etc. the administration fee is non-refundable. This also applies if you simply change your mind with regard to letting a property from us. Where the fee is non refundable this does not affect the consumers rights to redress where appropriate. We will refund your fee if we have more than one application/fee submitted on a property and your application is not accepted due to another application being preferred by the landlord.

If you are successful in renting a property from us you will need to pay the first months’ rent in advance along with any bond that is payable. We will require this as cleared funds i.e. cash, bankers draft or bank transfer into our bank account before the tenancy start date. (NO VAT IS PAYABLE ON THESE AMOUNTS)

Please note no tenancy will be agreed until all referencing checks are carried out so please advise employers and previous landlords/lenders that we will be in contact and that their cooperation is appreciated and essential to speed up the application process. This applies to both tenants and guarantors.

The cost to process a guarantor application is currently £60 (INCLUDING VAT)

If you wish to extend your tenancy and this is agreed by the landlords there is a £30 (INCLUDING VAT) fee payable. This fee is to cover the cost of creating and executing the legal documents and may be charged every time that you renew your tenancy.

If you want to have a pet in the property the landlord may require a higher bond, to cover any additional damages that may be caused. This is usually £50 (NO VAT PAYBLE ON THIS AMOUNT) per pet however this is determined by the landlord and the amount can therefore differ.

Landlords:

We charge an up front fee depending on service required, deducted from the first month’s rent. On fully managed properties the initial fee will never be more than 50% of the first month’s rent plus VAT. On find only properties the initial fee will be between £300 (INCLUDING VAT) and 75% of the first month’s rent plus VAT. Our Monthly charges are between £42 (INCLUDING VAT) for rent collection only up to 10% of the monthly rent (PLUS VAT) for fully managed properties. If an inventory is required in addition to our normal check in report there is a charge of £60 (INCLUDING VAT) Energy Performance Certificates (EPCs), Gas Safety Certificates and optional Electrical Reports are carried out by suitably qualified third parties. Their fees will be quoted to you prior to engagement.

Our Client Money Protection is provided by National Federation of Property Professionals under their Client Money Protection Scheme. Our reference number is C0125219

Our consumer protection redress scheme is via The Property Ombudsman, as indicated by logo below. Our reference number is D04515