When you decide to rent a property from us you will pay £240 (INCLUDING VAT) for the first applicant and £30 (INCLUDING VAT) per applicant thereafter, this will secure the property whilst the checks and references are being carried out. This is a non- refundable fee which covers the cost of the referencing, administration of the application and the credit checks we carry out.

Please note if your application is rejected/doesn’t proceed due to undisclosed adverse information/bad credit, undisclosed addresses, unsatisfactory references or a false declaration of income etc the administration fee is non-refundable.

This also applies if you simply change your mind with regard to letting a property from us. Where the fee is non-refundable this does not affect your consumers right to redress where appropriate. We will refund your fee if we have more than one application/fee submitted on a property and your application is not accepted due to another application being preferred by the landlord.

If you are successful in renting a property from us you will need to pay the first months’ rent in advance along with any bond that is payable. We will require this as cleared funds i.e. cash, bankers draft or bank transfer into our bank account before the tenancy start date. (NO VAT IS PAYABLE ON THESE AMOUNTS).

Please note no tenancy will be agreed until all referencing checks are carried out so please advise employers and previous landlords/lenders that we will be in contact and that their co-operation is appreciated and essential to speed up the application process. This applies to both tenants and guarantors.

The cost to process a guarantor application is £60 (INCLUDING VAT).

If you wish to extend your tenancy and this is agreed by the landlords there is a £36 (INCLUDING VAT) fee payable. This fee is to cover the cost of creating and executing the legal documents and may be charged every time that you renew your tenancy.

If you want to have a pet in the property the landlord may require a higher bond, to cover any additional damages that may be caused. This is usually £50 (NO VAT PAYABLE ON THIS AMOUNT) per pet, however, this is determined by the landlord and the amount can therefore differ.

The cost of a future landlord reference is £12 (INCLUDING VAT).

Our Client Money Protection is provided by the National Federation of Property Professionals under their Client Money Protection Scheme. Our reference number is C0125219

Our consumer protection redress scheme is via The Property Ombudsman, as indicated by the logo below. Our reference number is D04515